The right guidance and assistance following implementation plays a crucial role in the success of software implementations and the attainment of your business goals; however, this phase of the project is often overlooked. At John Galt Solutions, once your implementation is complete, our expert Customer Success team keeps the momentum moving to ensure your continued success with the Atlas Planning Platform and that you are able to fully utilize the breadth and depth of the award-winning solution.
Our ongoing partnership includes regular check-ins focused on helping you fine-tune your processes to optimize performance and maximize results. Here is an example of how we’ll work closely with you to accelerate your success with Atlas:
After only a few weeks of implementation, we conduct forecast lag analyses, review forecast accuracy and provide additional 1-on-1 training sessions. We continue by intensifying our focus on further training and conducting process design reviews. Around months 3 and 4, we meticulously assess and review safety stock levels and inventory policies, all while collaborating to establish or strengthen your existing S&OP process. We actively contribute to and support the integration of S&OP into your organizational culture. This collaborative effort ensures a smooth progression towards achieving supply chain excellence.
With decades of experience in the industry and hundreds of supply chain transformations under our belt, we have a proven track record of helping businesses like yours achieve outstanding results.
Every customer deserves individual attention and a tailored plan that aligns with your unique maturity and business goals. Working closely with one of our supply chain experts, we’ll collaboratively look after your company's specific needs, ensuring that you receive personalized assistance and actionable advice. Our customer care experience also includes access to a wealth of resources including white papers, webinars, training, product videos, and full guidance throughout your journey to enable you to maximize the use of the Atlas platform aligned with your supply chain needs.
We are committed to your success and we’re readily available to answer your questions, understand your challenges and objectives, and help you make the most of your supply chain planning software. You can rest assured that you're not just another client to us; your success is our top priority.
Trusted by Leaders Like You
Companies across all industries and maturity have turned to John Galt to help transform their supply chains and continuously drive value.
We’re well known in the industry for our unmatched customer service from day one – before, during, and after implementation. Our dedication to your company's success is built on decades of experience to help guide you every step of the way.
Our customer success team is passionate about supply chain and working with you to drive successful supply chain transformations. As your trusted partner, we remain at your side along the journey. With our functional health check-ins, we ensure that Atlas aligns seamlessly with both your supply chain and IT roadmaps, optimizing performance and enhancing efficiency.
We empower your team with the knowledge and tools to overcome challenges and embrace opportunities, ensuring your supply chain operates at peak efficiency. Through our thought leadership approach, we keep you informed of the most relevant industry insights, latest trends, and best practices to help you make informed decisions and stay ahead of the competition.
We understand that every company's supply chain planning maturity journey is unique. That's why we offer a comprehensive suite of tools, content, and resources to support you at every stage of your progress. Whether you're just starting to implement our software or looking to optimize its use further, our resources are designed to grow with your needs.
From our comprehensive Pathways to Evolve guides and white papers to educational videos and webinars, we equip you with the knowledge and insights you need to make informed decisions and stay ahead of the competition.
Join a Thriving Community of Supply Chain Champions
John Galt customers enjoy a wide array of training opportunities and benefits, including:
- Regional User Groups to Learn from Your Peers
John Galt Solutions hosts an exclusive series of events for Atlas Planning Platform customers. These Atlas events bring together supply chain leaders like yourself to learn from each other, stay ahead of market changes and see what’s new in Atlas.
- Webinars & Workshops Filled with Powerful Insights
We love to talk about supply chain and share our insights with you. We hold regular webinars and workshops where we dive into a topic to share best practices, host live Q&As and more. Often, our customers join us so we can all learn from each other.
- Training and Certification for Continuous Improvement
Atlas training is offered on a regular basis to ensure you are an expert on the latest Atlas has to offer. Certifications are also available across the Atlas Planning Platform.
- Dedicated Support to Power Your Success
Make the most of our expert team dedicated to attending to your needs and helping you succeed. If at any time you have a question about the Atlas Planning Platform, our highly responsive Help Desk team is here to help!
Adopting new technology and processes to optimize and grow your supply chain can be a transformative journey for any organization. To empower you to progress in your supply chain planning maturity and make the most of our advanced planning software, we provide comprehensive training and product videos accessible through our learning management platform. These resources enable your teams to become proficient in using our tools effectively and foster a culture of continuous improvement.
As technology evolves, so do we. We constantly innovate and update our platform to stay ahead of needs of the market, and through our exclusive customer webinars and sessions we keep you in the loop with all our latest innovations and platform enhancements, so you can stay at the forefront of supply chain planning best practices.